#UX

Observability in agentic UX

When the agent works in the background, trust dies. How Claude Code solved it, and what you can copy.

Capability discovery in agentic UX

People don't know what AI can do. It's one of the biggest UX challenges for AI products today, and there are concrete patterns that work.

Multi-agent orchestration for designers

Seven patterns for coordinating multiple AI agents, and what each one asks of the interface.

Prompt engineering as design work

Two years ago this was an engineering job. Today, designers write prompts side by side with data science. Five patterns and a reverse-engineering trick that changes everything.

From deterministic to probabilistic design

For 60 years we designed for predictable screens. AI broke that. What changes in the method when the output is no longer fixed.

Mental models for AI design

Co-pilot, Assistant, Learning Partner: three ways people understand AI, and how each one changes the interface you'll design.

Inclusive design teams: from pronouns to belonging

A team's internal culture shows up in the product it ships. How to build a team that produces inclusive design by default.

Cultural sensitivity in product design

Symbols, colours, dates, and references carry different meanings in different cultures. How to catch this before the product ships.

Inclusive forms: asking without excluding

Before adding a field, ask whether it's necessary. When it is, there are ways to ask that include more people.

eHealth, Telemedicine, mHealth: a glossary for designers

The three terms overlap but aren't equivalent. Telling them apart changes what you research, who you talk to, and what regulation applies.

Accessibility beyond contrast

Colour and font are just the start. Cognitive accessibility, screen readers, dyslexia: what changes when you broaden the lens.

Inclusive language in design

Small word swaps that change who feels welcome in the product. A practical list for emails, copy, research scripts, and UI.

Design Thinking in healthcare: what changes

The five phases stay five phases. But Empathise weighs more, Define gets slower, Ideate becomes co-design, and Test happens with people for whom mistakes cost more.

The Agentic Era: What this means for Product Design?

Is "Agentic Era" a new term for you? Let’s get you up to speed.

Grice's Maxims as conversational design heuristics

Four 1975 principles about what makes a conversation work. Applied to health chatbots, they're one of the best evaluation rubrics I know.

5 Human-AI interaction types 🤖 The State of UX and Latest news on tech

Thinking about all the Human-AI interaction possibilities allows us to innovate and avoid falling back on the easiest solutions that we think are ‘shiny’ for users.

Designing with patients, not for them

Recruitment, consent, remote sessions, ethics. What changes when your participants live with a chronic condition.

Patient care journeys: when diagnosis takes 5 years

The IBS case shows what happens when designers map the actual path of someone living with a chronic condition. Lessons for any health design work.

Measuring the success of User Experience activities through Key Experience Indicators (KEI)

Free Heuristic Analysis Template

This is a free template for you to start your Heuristic Analysis

Should Product Designers be part of the Research Framework?

Product design should never be totally separated from the research phase. When this happens, there is a gap between what has been learnt and what is being designed.

An introduction to usability testing and how to prepare one

We can't exactly predict how someone will use a particular interface, so testing becomes an important phase of any project

The importance of starting to design for ageing

According to the 2018 Ageing report that Público reinforces, only 4.2 million people will be of working age (2), and so we are moving towards a new paradigm.

Cognitive Biases: What Are They and How Do They Explain How Our Brain Works

Cognitive biases are shortcuts our brain uses to process information. Which ones matter most for product design, and how to mitigate them in practice.