#Research

Design Thinking in healthcare: what changes

The five phases stay five phases. But Empathise weighs more, Define gets slower, Ideate becomes co-design, and Test happens with people for whom mistakes cost more.

Designing with patients, not for them

Recruitment, consent, remote sessions, ethics. What changes when your participants live with a chronic condition.

Patient care journeys: when diagnosis takes 5 years

The IBS case shows what happens when designers map the actual path of someone living with a chronic condition. Lessons for any health design work.

Measuring the success of User Experience activities through Key Experience Indicators (KEI)

The famous ‘Product trio’, a team for successful digital products

The term ‘product trio’ refers to the core team involved in creating a digital product. This concept was explored by Teresa Torres in her book ‘Continuous Discovery Habits.’ Typically, this trio consi

Should Product Designers be part of the Research Framework?

Product design should never be totally separated from the research phase. When this happens, there is a gap between what has been learnt and what is being designed.

An introduction to usability testing and how to prepare one

We can't exactly predict how someone will use a particular interface, so testing becomes an important phase of any project